Drive Self-care Adoption and Enable value-added Agent Interactions
Plug-in our Care Expert to increase customer satisfaction and reduce call handling time. It can predict issues and contexts of customers and inform agents during an inbound interaction. AI can map right agents to resolve the predicted issues and customer inquiries based on their skills, expertise and experience.
Turn Your Contact Center from Cost Center
to Revenue Center
Leverage our Sales Expert to maximize the upsell/cross-sell opportunities at customer care touchpoints. It recommends best fit offers for each customer based product/service usage history and recent interactions and displays them on the agent screen. Instantly extend these offers to customers and increase conversions.
Go Beyond Momentary Experiences and Ensure Proactive Customer Retention
Leverage our Retention Expert to have real-time alerts on customers having higher churn risk or negative sentiment score. It can also suggest possible causes of customer dissatisfaction and trigger next best actions to proactively address their issues like routing the inbound call to a retention expert.
CUSTOMER SUCCESS
Enhance productivity and performance of customer care agents with AI-based offer recommendations
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85%
reduction in agent turnaround time
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63%
accuracy in identifying the intent of customers making inbound calls
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22%
reduction in average handle time (AHT)
