DRIVE CUSTOMER RETENTION AND LOYALTY
Drive retention and loyalty with personalized communications and services based on insights and recommendations. With our Omni-channel CVM solution you can understand your household customers deeper, predict their energy consumption pattern and churn propensity to extend tailor made Utilities services and plans for driving customer loyalty. You can also send alerts on abnormal energy consumption and reminders on bill payments to avoid customer dissatisfaction and reduce churn risk.
REDUCE TIME TO LAUNCH NEW PLANS
Speed up design and communication of tailor made energy plans for individual subscribers or households. Our Omni-channel CVM solution will help you derive insights on each household's energy consumption behavior and payment history for better segmentation. It will also enable you to identify the right contexts to drive personalized customer communication of various plans and services.
UNDERSTAND ENERGY CONSUMPTION BEHAVIOR
Unify data from multiple online and offline sources such as CRM, CIS, smart meters and IoT enabled devices to derive energy consumption patterns of each household. Our Customer Analytics Platform will offer model templates and packaged pipelines to develop custom models faster to derive accurate insights on consumption patterns by device, time, etc. with accuracy.
OPTIMIZE MARKETING AT SCALE
Improve campaign performances at scale with embedded Artificial Intelligence. With our Autonomous Marketing solution, you will never miss - any campaign opportunity to uplift revenue or any opportunity to weed out low performing campaigns or any opportunity to improve performance of campaigns. If you are using Salesforce Marketing Cloud to run your email campaigns, make use of Robo-X, available in AppExchange that can automatically rate email campaign performance and recommend ideal segment-planr combinations to improve open/click rates and conversions.
