Casestudy
Elevating Employee Care & Experiences
- AI unified HR policies, documents, and real-time HRMS data into a single conversational self-service experience for employees
- Improved employee experience through intuitive self-service
Casestudy
Increasing Customer Servicing Efficiency
- AI predicted customer intent in real-time; provided agents with contextual insights
- 60% accuracy in call intent prediction; 25% reduction in average handle time.
Casestudy
Expanding the Active User Base
- AI personalised onboarding and nurtured user journeys across services driving sustained engagement at scale
- 30% uplift in DAUs; 8% growth in MAUs
Success Stories
Accelerating Digital Services Revenue
- AI personalized content discovery across multiple services accelerating engagement and driving subscriptions
- 18% increase in music streaming; 10% increase in infotainment viewership
