Elevating Employee Care & Experiences
- AI unified HR policies, documents, and real-time HRMS data into a single conversational self-service experience for employees
- Improved employee experience through intuitive self-service
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Showing 51 resources
Increasing Customer Servicing Efficiency
- AI predicted customer intent in real-time; provided agents with contextual insights
- 60% accuracy in call intent prediction; 25% reduction in average handle time.
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Expanding the Active User Base
- AI personalised onboarding and nurtured user journeys across services driving sustained engagement at scale
- 30% uplift in DAUs; 8% growth in MAUs
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Accelerating Digital Services Revenue
- AI personalized content discovery across multiple services accelerating engagement and driving subscriptions
- 18% increase in music streaming; 10% increase in infotainment viewership
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Elevating Digital Experiences in Real-time
- AI predicted player inactivity and triggered personalized, real-time interventions reducing churn and improving engagement
- 77% accuracy in identifying at risk users
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Elevating Customer Loyalty
- AI predicted inactive prepaid users; recommended next best offers to reengage them
- 28% reduction in churn; 14% increase in monthly usage
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Accelerating Product Revenue Growth
- AI personalized offers; identified preferred channels to serve offers to customers
- 13.6X higher conversions; 2.5X higher purchase frequency
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Increasing Digital Service Adoption
- AI identified content fitting each customer’s interests; recommended them in real-time to drive adoption
- 3.6% successful opt-ins; 8% increase in ARPU
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Growing Assets Under Management (AUM)
- AI recommended next best mutual funds for each investor
- 7.45% conversions; 3.14% increase in AUM in a month
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Increasing Micro-asset Business and Collection Efficiency
- AI guided customers with contextual nudges and timely interventions while onboarding
- 8% increase in monthly revenue
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Accelerating Digital Business Growth
- AI recommended next best insurance policy for existing customers
- 2X higher inquiries generated; 12% higher new policy subscription
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How Flytxt’s AI Outperformed Heuristics to Boost Subscription Revenue of a leading CSP with over 13 million subscribers
- 13.6X higher likelihood of conversion
- 2.5X higher purchase frequency
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How Flytxt’s Niya-X Marketing Expert helped a leading financial services provider in India accelerate AUM growth
- 7.45% increase in conversions
- 3.14% increase in monthly AUM
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How Flytxt solution reduced email outreach cost by 86%? Going from vendor-driven to value-driven
- Faster, smarter, efficient email campaigns
- 20% increase in click-through rates
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How Flytxt Helped a Telco Shift from One-way Messaging to Rich Digital Engagement
- 30% increase reach via Instagram; Mobile landing page visitors increased 2X
- CTR increased by 30% in Whatsapp and by 50% in mobile landing pages
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An Online Gaming Company Reverses User Drop-Off and Boosts High-Value Player Retention with Flytxt AI
- 77% accuracy in predicting player inactivity across gaming segments
- Significant drop in churn among high-value players
- Increased revenue and longer playtime through targeted content and game recommendations
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AI-Driven Cross-Selling Boosts Telco Group’s Fixed and Broadband Revenue by 20% across 4 markets
- 98K home segment products sold
- Led to $585K additional revenue
- Contributed 20% of total revenue from home segment
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An Asian MVNO upgraded postpaid contracts of customers to increase overall Customer Lifetime Value by 2%
- 8% unique monthly conversions for plan upgrades
- 68% open rate for email campaigns
- 2% incremental impact on postpaid customer lifetime value
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Telco Optimizes B2B Lead Generation through Data-Driven Insights and Omni-Channel Engagement
- Timely distribution of leads to the CRM for effective sales follow-up
- Streamlined customer engagement
- Improved upsell/cross-sell
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A premier insurance company leverages Flytxt AI to improve cross-sell rate by 12%
- 2X higher inquiries generated with AI-recommended offers.
- 12% improvement in cross-sell conversions.
- 18% of the conversions from previously overlooked segments.
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Applying AI to reduce customer effort and deflect calls from call centers
- Customer's intent was predicted accurately for 60% of inbound calls.
- Observed a 25% reduction in average handle time (AHT).
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A Leading Telco Leverages Flytxt’s Retention Accelerator SaaS To Revive Data Usage of Dormant Customers
- AI solution delivered 83% accuracy with 74% precision
- Results included a 9.2% increase in monthly data usage, a 3.8% increase in monthly data revenue, and a 2.7% increase in monthly ARPU.
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A major African Telco leverages Flytxt’s AI to increase offer uptake on inbound digital touchpoints
- 61% increase in offer uptake
- 56% increase in BTL revenue
- 25% increase in repeat purchase
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A leading APAC Telco Used Flytxt’s CVM SaaS to Launch a Loyalty Program to Boost Digital Engagement
- 50% drop in inactivity compared to other app users
- 29% redemption of loyalty offers
- 2% uplift in monthly ARPU
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An OTT company drives multi-content subscriptions with personalised recommendations
- 18% increase in music streaming
- 17% growth in news channel subscription
- 15% improvement in chat activity
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A super app company leverages Flytxt’s CVM SaaS solution to drive repeat usage
- 30% increment in DAUs and 8% increment in MAUs in the first 3 months of engagement
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A microlending service provider personalizes onboarding journey of its customers
- Better customer engagement resulting in around 8% increase in monthly revenue
- Streamlined the onboarding process for microlending consumers improving the customer experience
- Timely and contextual engagement resulting in an increase in inquiries for short term loans
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A leading Telco in East Africa leverages Flytxt’s AI to accelerate business outcomes of upsell/cross-sell campaigns
- The net conversion rate improved by 2X over a month
- Unique target conversions increased by 70% over a month
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A fintech company regularizes payment behavior of BNPL customers
- The analytics and automation capabilities improved customer engagement, resulting in an average incremental impact of 8% per month.
- The timely and contextually relevant engagement significantly reduced calls to the customer care centre, decreasing the cost of serving customers.
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A leading 4G service provider leveraged Flytxt’s packaged CVM cloud solution to improve customer retention
- Deployment and Integration in under 4 weeks
- 7X increase in micro segmented retention
- 8% improvement in monthly retention
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A major Asian Telco optimised performance of live marketing campaigns with Flytxt’s autonomous AI
- AI-powered recommendations helped realized an additional revenue of 36K USD/month from 20% of its total base
- AI-recommended campaigns recorded 44% higher net conversions than other campaigns
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A global MVNO plugs in Flytxt’s AI to assure business outcomes of campaigns on their MarTech platform
- The actionable insights from AI solutions helped in augmenting client’s upsell/cross-sell/retention campaigns executed on Salesforce Marketing Cloud
- Deployment of Flytxt’s well-trained and proven AI in a major European market resulted in an incremental revenue of 150K USD in the first month post deployment
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Privacy-Preserving Analytics: Enabling collaboration between Telco and partner to drive digital business
- The solution predicted churn with an accuracy of 86%
- The model outperformed client’s in-house model, whose precision range was only 70%-80%
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Creating brand awareness by engaging customers using hyper localized promotion
- 10+ MN impressions during the campaign period
- 69% of the target audience responded to the promotion
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Driving profitable customer engagement quickly with CVM-in-a-Box solution
- 3X increase in micro-segmented campaigns run within 2 months from deployment
- 5% incremental revenue impact realized in quick time
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Reviving Inactive customers through Social Media Engagement
- Precise segmentation helped to reach out to 55K inactive subscribers
- 90% higher conversions on Facebook as compared to other channels
- Revived 10.5% of overall targeted inactive customers
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Driving Usage of Mobile Wallet by Contextual Customer Engagement
- Generated around 3.5MN USD incremental revenue from loan services in 7 months
- Average number of daily wallet transactions for each customer increased from 4 to 7
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Covid 19 Lockdown: E-commerce Drives Sales by Precision Marketing
- 4.5 MN impressions in just about a week
- Generated approximately 4% CTR
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Enhancing Customer Engagement with Dynamic Product Bundles
- 39% average increase in month-on-month revenue
- Dynamic products contributed to 60% of the total revenue
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Drive uptake of real-time contextual offers through comprehensive customer value management program
- 5.5% increase in the uptake of cross-sell data offers
- 6% offer uptake through contextual up-sell and revival campaigns
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Re-engage inactive customers and stimulate usage through contextual upsell
- 28% drop in churn
- 14% increase in monthly usage
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Drive adoption of content streaming services among postpaid customers for maximizing revenue
- 3.6% customers opted in for the streaming service
- 8% increase in ARPU
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Drive customer engagement on new digital channels to maximize sales
- 70% higher offer take up rate on new digital channels as against traditional channels
- 30% increase in offer take up rate across new age digital channels in two months
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Enhance productivity and performance of customer care agents with machine learned offer recommendation
- 4% increase in total conversions at customer care centers
- 85% reduction in agent turnaround time for offer recommendation
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Accelerating mobile money penetration with contextual offer recommendation
- The base penetration improved from 2% to 3.25% within a period of 3 months
- Offer conversion improves from 4.5% to 20%
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Stimulate the usage of inactive ‘foreign resident’ customers through contextual marketing
- 33% drop in customer churn
- 8% growth in ARPU
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Machine learned offer prioritization and automated recommendation improves product uptake
- Priority 1 offer achieved a conversion rate of 68% across touch points
- 15% uplift in the uptake of priority 2 offers
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Leading online retail chain stimulated online sales inquiries through targeted promotional campaign
- Achieved CTR of ~1% with 1K unique website clicks
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Improving offer acceptance across touchpoints with machine learning model to dynamically prioritize offers
- Customer engagement improved 6X over touch points
- 88% of the total conversions from retailer touchpoints
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Stimulate and regularize usage of inactive customers through continuous customer engagement
- 7% increase in usage
- 2.5 Million customers opt in for higher value plans in a month
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Best fit plan auto recommendation and omni-channel promotion to drive customer engagement and loyalty
1.6x increase in the number of opt ins among regular plan customers for higher value plans
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