Meet Niya-X
The Autonomous Agentic AI for CX
Niya-X is a multi-agent system for subscription businesses to create autonomous outcome-directed CX workflows. Niya-X hosts multiple CX Expert Agents that can collaborate with business teams in natural language, co-create strategies, and autonomously orchestrate decisions and actions to drive productivity, efficiency, and outcomes across specific CX workflows.
They are massively trained, leveraging Flytxt’s Federated Learning Engine to give unparalleled contextual awareness and domain knowledge to ensure accurate decision-making and relevant actions to achieve desired outcomes faster.
What can Niya-X Expert Agents do?
Sense and Perceive Business Problems
By leveraging advanced Natural Language Understanding (NLU) and deep contextual awareness, they can process complex queries from different business teams, decode intent, and uncover hidden business challenges—whether in customer engagement, revenue growth, churn reduction, or product optimisation.
Develop own reasoning and interpretation
Trained on trillions of real-world data points, they dynamically develop their own reasoning by analysing all possible data. It does not just retrieve answers; it derives insights, forms strategic interpretations, and anticipates future outcomes to enable proactive decision-making.
Autonomously take decisions and act on them
Niya-X moves beyond recommendations—it is built to autonomously create and execute workflows to solve business problems at hand. Whether it’s personalising digital onboarding journeys, optimising campaign performance, or automating customer issue resolution workflows, Niya-X executes decisions with precision, speed, and contextual intelligence, reducing the need for manual interventions.
Continuously learn and adapt
Unlike static AI models, Niya-X is powered by a Federated Learning Engine that continuously refines its intelligence. Trained on trillions of real-world data points, it dynamically adjusts its reasoning to market shifts, customer behavior changes, and evolving business goals. It adapts and improves its workflows to get better results.
Meet the Niya-X CX Expert Agents
PRODUCT EXPERT
It creates new product bundles, handles product inquiries, discovers GTM segments, suggests price adjustments, does sales forecasts, optimises existing catalog, etc.
CARE EXPERT
It predicts context/issue, does smart routing, maps resolution channels and agents, guides agents on resolving issues, prepares interaction summaries, etc.
Marketing Expert
It guides in setting strategies and tactical plans, discovers upsell/cross-sell opportunities, optimises offers and messaging, autonomously designs campaigns to achieve specific outcomes, etc.
