for Enterprise Marketplace Optimisation
Meet Niya-X Expertforce
Scale the Innovation, Productivity and Efficiency of Enterprise Marketplaces
Marketing Expert
Agentic AI that co-creates marketing strategies, develop tactical plans and autonomously drive decisions and actions.
Care Expert
Agentic AI that empower self-care channels to address customer inquiries and resolve issues effectively with minimal human effort
Product Expert
Agentic AI that designs, tests and launches products and optimises their performance continuously
- Co-create goal-directed growth strategies
- Convert upsell and cross-sell opportunities
- Predict churn and trigger preventive actions
- Orchestrate lifecycle campaigns across channels
- Optimize campaign and channel performance
- Create and train AI agents for customer and employee care
- Understand customer intent and respond meaningfully
- Deliver personalized, real-time assistance on self-care channels
- Predict and resolve issues proactively
- Suggest and evaluate product designs
- Create and launch product bundles
- Simulate, test and optimise pricing plans
- Rate and optimise product performance
Marketing Expert
Agentic AI that co-creates marketing strategies, develop tactical plans and autonomously drive decisions and actions.
- Co-create goal-directed growth strategies
- Convert upsell and cross-sell opportunities
- Predict churn and trigger preventive actions
- Orchestrate lifecycle campaigns across channels
- Optimize campaign and channel performance
Care Expert
Agentic AI that empower self-care channels to address customer inquiries and resolve issues effectively with minimal human effort
- Create and train AI agents for customer and employee care
- Understand customer intent and respond meaningfully
- Deliver personalized, real-time assistance on self-care channels
- Predict and resolve issues proactively
Product Expert
Agentic AI that designs, tests and launches products and optimises their performance continuously
- Suggest and evaluate product designs
- Create and launch product bundles
- Simulate, test and optimise pricing plans
- Rate and optimise product performance
Why is Niya-X Expertforce Uniquely Robust and Powerful?
Outcome-Directed Agentic AI
Outcome-Directed Agentic AI
Niya-X is designed to work backwards from business outcomes, autonomously planning and executing tasks to achieve goals such as growth, retention, efficiency, or experience improvement.
Reusable AI Experts for Enterprise Workflows
Reusable AI Experts for Enterprise Workflows
Niya-X brings domain-specific AI Experts that can be reused, combined, and scaled across business workflows, enabling faster deployment and faster results.
Human-AI Collaboration by Design
Human-AI Collaboration by Design
Niya-X collaborates with business teams to understand their intent and goals in natural language and then autonomously drive decisions/actions towards them.
Explainable Decisions and Actions
Explainable Decisions and Actions
Every recommendation and action by Niya-X is logically explained, ensuring transparency, trust, and confidence in its decisions and actions.
Continuous Learning and Adaptation
Continuous Learning and Adaptation
Niya-X gains from cross-market learning to sharpen its decision-making and actions leveraging its true Federated Learning hybrid architecture
Enterprise-Grade Governance and Control
Enterprise-Grade Governance and Control
Niya-X operates within clearly defined policies, guardrails, and approval mechanisms, enabling safe, compliant adoption of agentic AI at scale.
Niya-X Platform Capabilities
FAQ
What is Niya-X?
Niya-X is a multi-agent system that enables enterprises to deploy, and operate AI Experts that autonomously plan, decide, act, and learn to drive measurable business outcomes.
How is Niya-X different from traditional AI or automation platforms?
Unlike rule-based automation or insight-only AI, Niya-X combines multi-agent orchestration, causal reasoning, and privacy-safe federated learning to autonomously drive outcome-directed decisions and orchestrate actions at scale.
Does Niya-X only provide recommendations, or does it take actions as well?
Niya-X goes beyond recommendations by autonomously triggering actions across channels and systems—while respecting defined governance and human-in-the-loop controls.
How does Niya-X ensure data privacy and regulatory compliance?
Niya-X uses a Federated Learning Engine and built-in governance guardrails to ensure customer data remains secure, compliant, and never shared across enterprises.
Can Niya-X work with our existing systems and data platforms?
Yes. Niya-X integrates seamlessly with existing CRM, BSS/OSS, core banking, data platforms, and engagement channels through APIs and pre-built connectors.
How quickly can Niya-X be deployed?
Enterprises can start with pre-built AI Experts which can be deployed in weeks, enabling rapid deployment and incremental expansion across use cases.
How will Niya-X Marketing Expert help transform growth marketing?
The Niya-X Marketing Expert analyzes customer behavior, predicts churn, and autonomously orchestrates personalized journeys to drive revenue, engagement, and retention across channels.
How does Niya-X Care Expert transform customer support?
The Niya-X Care Expert understands customer context and intent to proactively resolve issues, guide customers through self-service or agents, and continuously optimize support outcomes.
How will Niya-X Product Expert support product innovation?
The Niya-X Product Expert evaluates product and bundle performance, simulates pricing and packaging scenarios, and recommends optimizations to maximize adoption, sales and profitability.
Can businesses control or override AI decisions?
Yes. Niya-X includes governance controls, explainability, approval workflows, and escalation paths to ensure transparency and business control.
How does Niya-X continuously improve results over time?
Niya-X continuously learns from real-world outcomes using causal models and federated learning, enabling AI Experts to adapt to changing customer behavior and business priorities.
Which industries can use Niya-X?
Niya-X is designed for subscription and usage-based industries such as telecom, banking, insurance, wealth management, retail, and digital services.
Transform Enterprise Marketplace Efficiency. Try our AI Experts now
