High-impact Use Cases. Faster Time to Value
How can Agentic AI Solutions help?
Elevate Customer Experience
- Best-fit prepaid and postpaid plans, offers, and bundles are continuously identified based on subscriber usage, spend, and lifecycle context.
- Relevant recharge, data, and bundle propositions are delivered seamlessly across SMS, USSD, app, retail, and digital touchpoints.
- Onboarding and engagement journeys adapt dynamically to subscriber behaviour and stage in the customer lifecycle.
- Timely, personalised nudges guide subscribers toward data top-ups, roaming packs, OTT subscriptions, and relevant add-ons.
Accelerate Revenue Growth
- New plans, bundles, and value-added offers are designed, launched, and refined continuously based on market responses and trends.
- Upsell and cross-sell opportunities across data packs, postpaid upgrades, and services are identified and executed in real time.
- ARPU grows as plan upgrades, bundle changes, and add-on purchases are triggered at the right moments.
- Sales and customer-facing teams are guided toward high-value subscriber segments and opportunities where human intervention adds the most value.
Boost Customer Retention
- Early signals of inactivity or churn are detected and acted upon before disconnection risk increases.
- Usage decline and engagement drop-offs are monitored continuously, prompting timely retention and win-back actions.
- Loyalty and retention offers are refined and executed based on subscriber value, behaviour, and response to past bundles.
- Subscriber confidence is maintained during network or billing issues through proactive, contextual communication.
Transform Customer Care
- Service requests are prioritised and routed based on issue severity, sentiment, and subscriber value.
- Potential network, billing, or recharge issues are identified and resolved proactively before escalation.
- Service resolutions and compensatory offers are explained clearly to build trust and reduce repeat complaints.
- A consistent, personalised support experience is delivered across app, call centre, retail, and assisted channels.
Infinite Impact: Success Stories across Marketplaces
FAQ
How does Flytxt support telecom operators?
Flytxt is purpose-built for telecom operators to drive subscriber growth, ARPU expansion, proactive care, and churn reduction across prepaid, postpaid, and home segments.
What Agentic AI use cases for telecom does Flytxt address?
Flytxt supports personalized plan and recharge recommendations, upsell and cross-sell journeys, churn prediction, onboarding journeys, and proactive service resolution across subscriber lifecycles.
Can Flytxt support care agents and sales teams?
Yes. Flytxt equips agents and sales teams with real-time subscriber context, next-best-action recommendations, and usage insights to enable faster issue resolution and better sales conversations.
How does Flytxt accelerate growth outcomes for telecom operators?
Flytxt identifies the right subscriber, offer, and moment for engagement. Its Agentic AI continuously optimizes offers, journeys, and channels to drive higher recharge value, ARPU growth, and plan upgrades.
How does Flytxt help reduce subscriber churn?
Flytxt predicts churn and inactivity risks early and triggers targeted retention journeys, helping operators protect subscriber lifetime value and improve loyalty.
How does Flytxt ensure data privacy and compliance?
Flytxt uses privacy-preserving AI, governance controls, and compliance-ready frameworks to ensure subscriber data remains secure while meeting regulatory requirements.
Does Flytxt replace existing BSS, CRM, or campaign systems?
No. Flytxt complements existing telecom systems by acting as an intelligence and autonomous decisioning layer that enhances growth and engagement outcomes without replacing current infrastructure.
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