Magic Quadrant for AI in CSP Customer and Business Operations
August 2025
Flytxt has been named for the second year in a row as a Niche Player in the Gartner Magic Quadrant 2025 for AI in CSP Customer and Business Operations. Gartner defines AI in CSP customer and business operations as commercial off-the-shelf (COTS) offerings (either embedded in operational technology [OT] applications, a horizontal application or a platform/open platform) with capabilities to utilize customer and business operation data, and develop and evolve algorithms. It also can manage the life cycle of algorithms, applying them to a variety of use cases that optimize and enhance CSP customer and business operations.
Gartner clients can access the report here.
