March 28, 2022
Vinod Vasudevan, CEO of Flytxt, said that the shift to online, in various walks of life triggered by the pandemic, had brought two positives for CSPs or telcos. One is a change in public perception of CSPs to a strategic asset from that of a utility and commodity in markets, including India, resulting in better and more stable valuation metrics for telco stocks. Second is the increased data and voice usage leading to increased revenue and profitability for CSPs who could support the increased demand.
March 24, 2022
Customer success is an emerging category of software products that help companies retain and acquire customers more efficiently. The continuing investor preference for subscription revenue and wide adoption of the SaaS business model, not to mention accelerated digitalization, are all the ingredients to drive further growth of the customer success market. 451 Research includes Flytxt as one of the vendors who offer promising solutions for Customer Success in multiple industries like Telecom and Banking.
March 18, 2022
Flytxt partners with Oracle for introducing new data-driven experiences in Oracle Digital Experience for Communications. The solution will improve the precision with which CSPs launch products and provide personalized customer care.
August 25, 2021
As the telecommunications industry transitioned from rule-based to augmented/autonomous marketing, Flytxt adapted its technology using AI, data analytics, and machine learning (ML) to enable hyper-personalization at scale.
“Flytxt’s autonomous and explainable AI applications drive marketing optimization at scale. These applications ensure that enterprises will never miss any opportunity to maximize customer value across numerous micro-moments and contexts,” noted Ruman Ahmed, Best Practices Research Analyst for Frost & Sullivan. “
